Contact us

We have a testing tool that you can try directly from your site settings. It will send some traffic to your site to ensure that everything is working correctly. If we encounter an issue with your integration, we'll provide some tips on how to fix it. Learn more.

There are a few common reasons. Our official WordPress plugin excludes logged-in admin visits by default. If the testing tool confirms tracking is working, you have nothing to worry about. The Shields feature may also be blocking your visits based on IP address, hostname or country. And browser extensions or network-level adblockers can block the Plausible script. Consider setting up a proxy to avoid that. See our full troubleshooting guide for more details.

We're not blocked to the same extent as Google Analytics (neither Firefox, Chrome nor Safari blocks Plausible out of the box) but we're blocked by some adblock browser extensions. You can use a proxy if you want to count visitors that use adblockers too.

Yes. You can use the same snippet on both the domain name and its subdomain. This allows you to see the visitor journey end-to-end from the landing on the main domain name to a conversion on the subdomain. Learn more about hostname or subdomain tracking here.

Yes. You can import your historical Google Analytics stats into your Plausible dashboard. See how the GA importer works.

The billing is based on the total number of pageviews and events between all of the sites you have added to your account. You can see this total number of billable pageviews at any time in your account settings.

You can add your company address and VAT number on the payment screen during the upgrade process. You can also open any of your previous invoices and click on the Add address & VAT Number link to do so.

Our payment processor Paddle sends an invoice to you via email automatically upon each payment. You can click on a link within this email to download your invoice. You can also download your invoices in your Plausible account settings.

Credit card, PayPal, Apple Pay and Google Pay are the supported payment methods. We cannot accept payments by wire transfer, invoicing or cryptocurrency.

You will never be charged extra for an occasional traffic spike. We will not stop counting your stats either. There are no surprise fees and your card will never be charged unexpectedly. Suppose new higher traffic levels become your new standard and your page views exceed your subscription plan for two consecutive months. In that case, we kindly ask you to upgrade your subscription plan to accommodate your new traffic levels using our self-serve platform.

Our payment processor Paddle will calculate a pro-rated amount which reflects the amount you have paid on your previous subscription and the amount of time until that subscription was supposed to expire.

We don't have a free plan. Plausible is independent and funded solely by the fees that our subscribers pay us. We're not monetizing the data we collect so a subscription fee is needed to cover our costs and salaries. Thanks for understanding!

You can create a team, invite team members and assign user roles in your settings. Or you can use our private and secure shared links. These can be password protected and limited to a specific audience segment. The person you share the link with doesn't need to have a Plausible account and they can see the individual dashboard but cannot see anything else that you have on your account.

Yes. We have built several features to make it easy to integrate web analytics powered by Plausible (but without our branding) directly into your user interface.

No. There are no hard limits on the number of sites, the number of team members or the number of API requests per hour that you can have in your Plausible account. To modify the limits of your plan, please contact us. We're here to help tailor your subscription plan to your needs.

We exclusively use EU-owned cloud infrastructure. The site data we collect is stored in Falkenstein, Germany on servers owned by Hetzner, a European company. Your site data never leaves the EU and EU owned infrastructure.